Privacy Policy
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
● Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
● Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
● Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
● Information you provide us when you enter a competition or participate in a survey;
● Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates).
We may also collect information about the device you use to access our Site; and
● Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
● To fulfil your order and maintain your online account.
● To manage and respond to any queries to our customer service team.
● To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
● To improve and maintain the Site, and monitor its usage.
● For market research, e.g. we may contact you for feedback about our products.
● To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
● For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
● To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
● Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
● Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
● Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example.
Marketing
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post.
Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
● With other companies as necessary to operate the Site.
● With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
● With our professional and legal advisors.
Storage and Retention
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of USA & Canada. We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Your rights
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law.
Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us on the details below: